Privacy Policy

Links Live Media – Privacy Policy

Links Live Media (“we”) respects your privacy and handles personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

  • Contact details: name, email, phone number, and an address if you give one.
  • Booking details: services, dates and times, add-ons, notes, answers to booking questions, and project descriptions for requests.
  • Account and payment records: bookings, packages, credits and payment status. We never see or store your full card number; payments are handled by Stripe or PayPal.
  • Technical data: essential cookies and basic server logs, such as IP address and browser, used for security.

Why we use it

To manage your account and bookings, process payments, send confirmations, reminders and video-call links, prepare estimates and invoices, contact you about your booking, meet our legal and tax obligations, and, as described in our Booking Terms, to use excerpts from sessions to promote our studio, unless you opt out. We don’t sell your information or use it for advertising.

Who we share it with

Only the service providers we need to run bookings:

  • Stripe and PayPal (payments)
  • Google: Calendar and Meet for scheduling and video calls, and Gmail for sending email
  • Wave (invoicing)

These providers may store information outside Canada, for example in the United States, where it may be subject to local laws. We may also disclose information if the law requires it.

Where it’s stored and how long we keep it

Your booking data is stored on our own server at our studio in Toronto and protected with encryption in transit (HTTPS), access controls and backups. We keep it while your account is active, and keep financial records for as long as tax law requires (generally six years). You can ask us to close your account and delete information we don’t need to keep.

Your choices

You can ask to see, correct or delete your personal information, or withdraw consent for anything that isn’t essential to a booking. Email studiobooking@linkslivemedia.com and we’ll reply within 30 days. If you have concerns, you can also contact the Office of the Privacy Commissioner of Canada.

Contact: Links Live Media, 218 Queens Quay West, Toronto, ON · studiobooking@linkslivemedia.com

Last updated: October 18, 2026